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Answers come from 73 articles reviewed by the Nateq team

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73 articles

Getting started

Everything you need on day one

—What is Nateq?—Create an account and start your trial —Tour of the dashboard

All 6 articles →

Channels

Connect WhatsApp, email, Instagram, Messenger and live chat

—Connect WhatsApp —Prepare your WhatsApp number and WABA —WhatsApp message costs

All 10 articles →

AI Agent

Train and tune the AI that answers your customers

—How the AI agent answers your customers —Add knowledge sources —Set the AI's personality and tone

All 7 articles →

Voice & calls

AI voice agent, WhatsApp calls and calls handled by your team

—WhatsApp calls answered by AI —Set up the AI voice agent —Calls handled by your team

All 6 articles →

Inbox & team

Work conversations together, escalations, routing and contacts

—Using the unified inbox —Escalation from AI to a human —The queue: picking up conversations

All 8 articles →

Campaigns & broadcasts

Reach your customers with WhatsApp and email campaigns

—Broadcasts vs campaigns —Create segments from your contacts —Send a WhatsApp campaign

All 7 articles →

Quality & reports

SLAs, customer satisfaction, QA and reporting

—SLA policies —Customer satisfaction (CSAT)—Quality reviews (QA)

All 5 articles →

Admin & security

Roles, brands, audit log and access control

—Roles and custom permissions —Manage multiple brands —Audit log

All 5 articles →

Billing & plans

Plans, seats, your wallet, payments and invoices

—Plans and how they differ —Per-seat pricing —Your wallet

All 8 articles →

Developers & integrations

API keys, webhooks and connecting your own systems

—API keys —Set up webhooks —Available webhook events

All 3 articles →

Partner program

For agencies and resellers who sell Nateq

—Become a Nateq partner —Commission and how it's calculated —Manage your clients as a partner

All 3 articles →

Troubleshooting

Fixes for the most common problems

—The AI isn't replying —My WhatsApp number isn't receiving messages —Emails are going to spam

All 5 articles →

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