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My WhatsApp number isn't receiving messages

Reviewed by Ahmed Mohamed · Oct 31, 20261 min read1 view
Short answer

Check the number's status in Nateq and in Meta Business Manager, and make sure it isn't connected to the WhatsApp app or another provider.

Check these

  1. 1Status in Nateq — Settings → Channels → WhatsApp should show Connected. If not, click Reconnect
  2. 2Status in Meta — in business.facebook.com, open WhatsApp Accounts and check the number isn't restricted or pending
  3. 3Payment method in Meta — a missing or failed card can stop messaging
  4. 4The number isn't registered elsewhere — it can't be active on the WhatsApp Business app or another API provider at the same time
  5. 5Send a test — message the number from a different phone and check the Inbox
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