Customer satisfaction (CSAT)
Reviewed by Ahmed Mohamed · Oct 31, 20261 min read1 view
Short answer
Turn on CSAT in Settings → CSAT and Nateq asks customers to rate the conversation after it's resolved.
Steps
- 1Open Settings → CSAT
- 2Turn on Send survey after resolution
- 3Choose the rating scale (1–5 or emojis)
- 4Write the question in Arabic and English
- 5Choose which channels send the survey
- 6Click Save
Ratings appear on each conversation and in Reports → CSAT, split by agent, team, channel and AI vs human.
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