Available webhook events
Reviewed by Ahmed Mohamed · Oct 31, 20261 min read1 view
Short answer
Nateq can notify you about conversations, messages, escalations, contacts, calls and CSAT ratings.
EventSent when
conversation.createdA new conversation starts
conversation.escalatedThe AI hands a conversation to a human
conversation.assignedA conversation is assigned to an agent
conversation.resolvedA conversation is marked resolved
message.receivedA customer sends a message
message.sentThe AI or an agent sends a message
contact.createdA new contact is added
contact.updatedContact details change
call.endedA call finishes
csat.submittedA customer submits a rating
Each request body includes the event name, a timestamp and the related object.
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