12
Troubleshooting
Fixes for the most common problems
5 articles · 5 min readThe AI isn't replyingCheck that AI replies are turned on, your wallet has balance, and the conversation wasn't taken over by an agent.1 min readUpdated Oct 31, 2026Reviewed→My WhatsApp number isn't receiving messagesCheck the number's status in Nateq and in Meta Business Manager, and make sure it isn't connected to the WhatsApp app or another provider.1 min readUpdated Oct 31, 2026Reviewed→Emails are going to spamMake sure your SPF, DKIM and DMARC records are set up and verified, and avoid spammy wording.1 min readUpdated Oct 31, 2026Reviewed→My WhatsApp template was rejectedMeta rejects templates for unclear variables, wrong category or policy issues. Fix the reason shown and resubmit.1 min readUpdated Oct 31, 2026Reviewed→A conversation was escalated but no one picked it upMake sure agents are set to Available, notifications are on and routing rules point to a team with members.1 min readUpdated Oct 31, 2026Reviewed→