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Calls handled by your team

Reviewed by Ahmed Mohamed · Oct 31, 20261 min read3 views
Short answer

Agents can answer and make calls from inside Nateq on every plan — no separate voice plan needed.

Incoming calls ring for available agents in Nateq. Agents can answer, put callers on hold and transfer calls. Every call is saved in the customer's conversation history with its recording and notes.

Answer a call

  1. 1Make sure your status is Available
  2. 2When a call rings, click Answer
  3. 3Add notes during or after the call
  4. 4Click End call — the call is logged in the conversation
!Allow microphone access in your browser the first time you take a call.
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