06
Campaigns & broadcasts
Reach your customers with WhatsApp and email campaigns
7 articles · 7 min readBroadcasts vs campaignsA broadcast is a one-time message to a list. A campaign can have several steps, track replies and conversions, and run over days.1 min readUpdated Oct 31, 2026Reviewed→Create segments from your contactsGo to Contacts → Segments, click New segment and add filters like tag, country, channel or last conversation date.1 min readUpdated Oct 31, 2026Reviewed→Send a WhatsApp campaignGo to Campaigns → New campaign, choose WhatsApp, pick an approved template and a segment, then send or schedule.1 min readUpdated Oct 31, 2026Reviewed→Connect your email provider for campaignsGo to Settings → Campaigns → Email provider and connect your own sending service with its API key. Nateq runs the campaign; your provider sends it.1 min readUpdated Oct 31, 2026Reviewed→Campaign replies come back to the inboxWhen a customer replies to a campaign, the reply opens a conversation in your Inbox, tagged with the campaign name.1 min readUpdated Oct 31, 2026Reviewed→Track conversions with webhooksSend a webhook from your store or system to Nateq when a customer buys, and Nateq credits the sale to the campaign that reached them.1 min readUpdated Oct 31, 2026Reviewed→Marketing contact limits and extra packsEach plan includes a pool of marketing contacts you can reach in campaigns each month. Buy extra contact packs from Settings → Billing if you need more.1 min readUpdated Oct 31, 2026Reviewed→