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AI Agent
Train and tune the AI that answers your customers
7 articles · 7 min readHow the AI agent answers your customersThe AI reads each new message, finds the answer in your knowledge sources and replies in the customer's language. If it can't help, it hands the conversation to your team.1 min readUpdated Oct 31, 2026Reviewed→Add knowledge sourcesGo to AI Agent → Knowledge and add your website, files or written answers. The AI learns from them in a few minutes.1 min readUpdated Oct 31, 2026Reviewed→Set the AI's personality and toneIn AI Agent → Behavior, give the AI a name, choose its tone and write instructions on how it should talk.1 min readUpdated Oct 31, 2026Reviewed→Control what the AI answersUse AI Agent → Behavior → Escalation rules to list topics the AI should always hand to a human.1 min readUpdated Oct 31, 2026Reviewed→Test the AI before going liveUse the Test panel in AI Agent to chat with your AI and check its answers before turning it on for customers.1 min readUpdated Oct 31, 2026Reviewed→What is an AI resolution?An AI resolution is a conversation the AI handled from start to finish without a human stepping in. It's charged from your wallet.1 min readUpdated Oct 31, 2026Reviewed→Improve answers by reviewing conversationsReview AI conversations in the Inbox, mark wrong answers and fix the related knowledge source.1 min readUpdated Oct 31, 2026Reviewed→