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Billing & plans
Plans, seats, your wallet, payments and invoices
8 articles · 8 min readPlans and how they differEvery plan includes all channels. Plans differ in volume, team features and advanced capabilities. Compare them at nateq.io/pricing.1 min readUpdated Oct 31, 2026Reviewed→Per-seat pricingYou pay a monthly price for each team member (seat) on your plan. The AI doesn't take a seat.1 min readUpdated Oct 31, 2026Reviewed→Your walletThe wallet is a prepaid balance used for AI resolutions and AI voice minutes. Top it up from Settings → Billing → Wallet.1 min readUpdated Oct 31, 2026Reviewed→Add or remove seatsInviting a member adds a seat; removing a member frees one. Manage seats in Settings → Billing.1 min readUpdated Oct 31, 2026Reviewed→Change or cancel your planGo to Settings → Billing → Plan to upgrade, downgrade or cancel.1 min readUpdated Oct 31, 2026Reviewed→Payment methodsPay by credit or debit card. Annual plans can also be paid by bank transfer.1 min readUpdated Oct 31, 2026Reviewed→Invoices and taxesDownload every invoice from Settings → Billing → Invoices. Add your company name, address and tax number so they appear on invoices.1 min readUpdated Oct 31, 2026Reviewed→Use a partner discount codeEnter the partner's code under Settings → Billing → Discount code to get 20% off seats and AI for 6 months.1 min readUpdated Oct 31, 2026Reviewed→