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العربية

Set the AI's personality and tone

Reviewed by Ahmed Mohamed · Oct 31, 20261 min read3 views
Short answer

In AI Agent → Behavior, give the AI a name, choose its tone and write instructions on how it should talk.

You can set:

  1. 1Agent name — the name customers see, for example "Sara from YourStore"
  2. 2Tone — friendly, formal or neutral
  3. 3Instructions — rules in plain language, for example:
  4. 4"Always greet customers by name if you know it"
  5. 5"Reply in the Saudi dialect when the customer writes in Arabic"
  6. 6"Keep replies short, no more than three sentences"
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