How the AI agent answers your customers
Reviewed by Ahmed Mohamed · Oct 31, 20261 min read3 views
Short answer
The AI reads each new message, finds the answer in your knowledge sources and replies in the customer's language. If it can't help, it hands the conversation to your team.
What happens when a message arrives
- 1A customer writes on any connected channel
- 2The AI detects the language and understands the question
- 3It searches your knowledge sources for the answer
- 4It replies in the same language and tone you set
- 5If the customer asks for a human, or the AI isn't confident, it escalates to your team
The AI only answers from what you teach it. It won't make up prices, policies or promises that aren't in your knowledge sources.
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