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WhatsApp calls answered by AI

Reviewed by Ahmed Mohamed · Oct 31, 20261 min read3 views
Short answer

Customers call your WhatsApp Business number and Nateq's AI voice agent answers, talks with them and hands over to your team when needed.

Your customers already have WhatsApp, so they can call you with one tap — no phone line needed. The AI voice agent uses the same knowledge sources as your chat AI, so answers stay consistent across channels.

What the voice agent can do

  1. 1Answer calls 24/7 in the caller's language
  2. 2Answer questions from your knowledge sources
  3. 3Transfer the call to an available agent
  4. 4Save a transcript and summary of every call in the Inbox
!Calling must be turned on for your WhatsApp number. See [Set up the AI voice agent](#setup-voice-agent).
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Related articlesCalls handled by your team→Set up the AI voice agent→Transfer a call from AI to an agent→Call monitoring→