02
Channels
Connect WhatsApp, email, Instagram, Messenger and live chat
10 articles · 10 min readConnect WhatsAppGo to Settings → Channels → WhatsApp, click Connect and follow Meta's Embedded Signup to link your number.1 min readUpdated Oct 31, 2026Reviewed→Prepare your WhatsApp number and WABAUse a number that can receive SMS or calls, isn't registered on another WhatsApp API provider, and have admin access to your Meta Business portfolio.1 min readUpdated Oct 31, 2026Reviewed→WhatsApp message costsMeta charges WhatsApp conversation fees directly to you. Nateq doesn't add any per-message fees.1 min readUpdated Oct 31, 2026Reviewed→WhatsApp message templatesCreate templates in Settings → Channels → WhatsApp → Templates and submit them to Meta for approval.1 min readUpdated Oct 31, 2026Reviewed→Connect your email with your own domainGo to Settings → Channels → Email, add your support address and follow the DNS steps to verify your domain.1 min readUpdated Oct 31, 2026Reviewed→Connect Google Workspace or Microsoft 365Go to Settings → Channels → Email, choose Google or Microsoft and sign in to the mailbox you want to connect.1 min readUpdated Oct 31, 2026Reviewed→Set up DNS for email (SPF, DKIM, DMARC)Add the SPF, DKIM and Return-Path records Nateq gives you to your domain's DNS so your emails don't land in spam.1 min readUpdated Oct 31, 2026Reviewed→Connect Instagram and Facebook MessengerGo to Settings → Channels, choose Instagram or Messenger and log in with the Facebook account that manages your page.1 min readUpdated Oct 31, 2026Reviewed→Add live chat to your websiteGo to Settings → Channels → Live chat, copy the code snippet and paste it before the closing </body> tag on your site.1 min readUpdated Oct 31, 2026Reviewed→Customize the chat widgetChange colors, position, greeting and language from Settings → Channels → Live chat → Appearance.1 min readUpdated Oct 31, 2026Reviewed→