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The AI isn't replying

Reviewed by Ahmed Mohamed · Oct 31, 20261 min read1 view
Short answer

Check that AI replies are turned on, your wallet has balance, and the conversation wasn't taken over by an agent.

Check these in order

  1. 1AI replies are on — open AI Agent and check the AI replies switch
  2. 2The channel is enabled for AI — in AI Agent → Channels, make sure the channel is selected
  3. 3Your wallet has balance — open Settings → Billing → Wallet. When it's empty, the AI stops replying
  4. 4No agent took over — if an agent replied or clicked Take over, the AI stays quiet in that conversation
  5. 5The contact isn't muted or flagged as spam — check the conversation menu
  6. 6Business hours — check whether the AI is set to reply only outside working hours

Still stuck? Message us from the chat on nateq.io.

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