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Voice & calls
AI voice agent, WhatsApp calls and calls handled by your team
6 articles · 6 min readWhatsApp calls answered by AICustomers call your WhatsApp Business number and Nateq's AI voice agent answers, talks with them and hands over to your team when needed.1 min readUpdated Oct 31, 2026Reviewed→Set up the AI voice agentGo to AI Agent → Voice, turn on calls for your WhatsApp number, then choose a voice, language and greeting.1 min readUpdated Oct 31, 2026Reviewed→Calls handled by your teamAgents can answer and make calls from inside Nateq on every plan — no separate voice plan needed.1 min readUpdated Oct 31, 2026Reviewed→Transfer a call from AI to an agentThe AI transfers the call when the caller asks for a person or the topic matches your escalation rules. The agent sees the transcript before picking up.1 min readUpdated Oct 31, 2026Reviewed→Call monitoringSupervisors can listen to live calls, see who is on a call and review recordings from Reports → Calls.1 min readUpdated Oct 31, 2026Reviewed→AI voice pricingAI voice calls are billed per minute from your prepaid wallet. Calls handled by your agents don't use the wallet.1 min readUpdated Oct 31, 2026Reviewed→