NateqHelp Center
العربية

Call monitoring

Reviewed by Ahmed Mohamed · Oct 31, 20261 min read1 view
Short answer

Supervisors can listen to live calls, see who is on a call and review recordings from Reports → Calls.

What supervisors can do

  1. 1See live calls and agent status in real time
  2. 2Listen to a live call without the caller hearing
  3. 3Review recordings and transcripts of past calls
  4. 4Use calls in QA reviews. See [Quality reviews](#qa-reviews)

Monitoring is available to roles with the Monitor calls permission.

Did this solve your problem?
Related articlesCalls handled by your team→Set up the AI voice agent→WhatsApp calls answered by AI→AI voice pricing→