Nateq FAQ: pricing, channels, AI and setup
Quick answers about Nateq: the free trial, per-seat pricing, the wallet, WhatsApp costs, supported channels and languages, AI calls, campaigns and data security.
Short answers to the questions we're asked most. Each answer links to the full guide.
About Nateq
What is Nateq?
Nateq is an AI customer service platform. It brings WhatsApp, Instagram, Messenger, email, website live chat and calls into one shared inbox. An AI agent answers customers from your own knowledge sources and hands conversations to your team when needed. Read more
Who is Nateq for?
Businesses of any size that support customers over messaging and calls, especially in Arabic and English. Many of our customers are e-commerce businesses in Saudi Arabia, the UAE and Kuwait.
Which languages does Nateq support?
The AI agent and the help center support Arabic, including Gulf and other dialects, plus English and many other languages. See the full list
Pricing and billing
Is there a free trial?
Yes. Every self-serve plan starts with a 14-day free trial, with $5 of usage credit and no credit card required. Create an account
Is there a free plan?
No. Nateq offers a 14-day free trial instead of a free plan.
How does Nateq pricing work?
You pay per seat (per team member) each month, or yearly at a lower price. Usage, meaning AI resolutions, AI voice minutes, call media fees and transcription beyond your included amount, is paid from a prepaid wallet, so you only pay for what you actually use. Plans and how they differ · Your wallet
Are all channels included on every plan?
Yes. WhatsApp, Instagram, Messenger, email, live chat and calls are available on every plan. Plans differ in volume and features, not in channel access.
Do I pay Nateq for WhatsApp messages?
No. You pay Meta directly for WhatsApp messages. Nateq doesn't add per-message or per-template fees. WhatsApp message costs
What is an AI resolution?
A conversation the AI agent handles fully, without a human stepping in. AI resolutions are billed from your wallet. What is an AI resolution?
Can I get a discount?
Yes, through a Nateq partner. A partner discount code gives you 20% off seats for your first 6 months on a monthly plan, or 10% off your first year on an annual plan. The discount applies to seats only, not to AI usage or other wallet charges. Use a partner discount code
Channels and setup
Can I use my existing WhatsApp number?
Yes. You connect your own WhatsApp Business Account (WABA) and number through Meta's official sign-up flow inside Nateq. Nateq is a Meta Tech Provider on the WhatsApp Business Platform. Prepare your WhatsApp number and WABA · Connect WhatsApp
Can the AI answer phone calls?
Yes. Customers can call your WhatsApp number and talk to Nateq's AI voice agent, which can transfer the call to a team member. WhatsApp calls answered by AI
Can I connect my own email domain?
Yes. You can connect your own domain or Google Workspace / Microsoft 365 to send and receive support email in Nateq. Connect your email
Does Nateq support WhatsApp and email campaigns?
Yes. Campaigns are included in every plan. WhatsApp campaigns are sent from Nateq. Email campaigns go through your own email provider, and all replies come back to your Nateq inbox. Broadcasts vs campaigns
How do I add live chat to my website?
Copy the chat widget code from Nateq and paste it into your site. Add live chat to your website
AI agent
Where does the AI get its answers?
From the knowledge sources you add, such as your website, help articles, files and FAQs. You control which topics it answers. Add knowledge sources · Control what the AI answers
What happens when the AI can't answer?
It escalates the conversation to your team, with the full conversation history attached. Escalation from AI to a human
Will customers know they're talking to AI?
Yes. Nateq tells customers when an AI assistant is replying, on chat, email and calls. You can edit the wording, choose the channels or turn it off in Settings › AI assistant › AI assistant notice.
Security
Is my data secure?
Nateq stores your data on AWS in Frankfurt, Germany, encrypted at rest and in transit. You get role-based permissions, two-factor authentication, an audit log and retention settings. Our Data Processing Agreement applies to every customer, we publish our sub-processors, and we never use your data to train AI models. Data security, privacy and PDPL