AI Disclosure
Nateq tells your customers when an AI assistant, not a person, is answering them, The notice is on by default on every channel.
Tell customers they're talking to an AI assistant
Nateq tells your customers when an AI assistant, not a person, is answering them. The notice is on by default on every channel. For workspaces created before the feature launched, it switches on by itself on 17 November 2026. You can edit its wording, choose the channels it appears on, or turn it off from Settings › AI assistant › AI assistant notice.
Why Nateq shows this notice
- 1Trust: customers who know they're talking to AI are less frustrated when they need to ask for a person.
- 2Regulation and platform rules: Saudi Arabia's Personal Data Protection Law (PDPL) and similar rules expect people to know when they're talking to an AI. Check with your legal advisor what applies in your country.
- 3Smoother handoffs: when the AI escalates to an agent, the customer understands why someone new has joined the conversation.
What customers see
On chat channels, the AI's first reply in each conversation starts with this notice:
When the AI replies in Arabic, the notice is sent in Arabic:
On calls the AI answers, the AI says this before its greeting:
The notice isn't added to the AI's public replies to Facebook or Instagram comments, because it would repeat under every comment.
How to edit the notice
- 1Go to Settings › AI assistant › AI assistant notice.
- 2Under Wording, edit any of the four texts:Chat and email, EnglishChat and email, ArabicCalls, EnglishCalls, Arabic
- 3Keep each text short and clear (300 characters at most), for example: "You're chatting with [Brand]'s AI assistant. Ask for a person at any time." A field left empty uses the default text.
- 4Click Save. The new wording applies to the next AI reply or call.
How to choose the channels
On the same page, switch each channel on or off: Live chat, WhatsApp, Messenger, Instagram, Email and Calls. Then click Save.
How to turn the notice off
- 1Go to Settings › AI assistant › AI assistant notice.
- 2Switch off Show the AI notice.
- 3Click Save.
Frequently asked questions
When does the AI disclosure notice start?
Workspaces created before the feature launched get it on 17 November 2026. A banner in the dashboard shows the date until then. Newer workspaces have it from the start. If you save the settings before the date, your choice is kept and the notice doesn't switch on by itself.
Is the notice shown on every message?
No. On live chat, WhatsApp, Messenger and Instagram, it's shown once, at the start of the AI's first reply in each conversation. Emails are the exception: every email the AI writes ends with it.
Does the notice apply to AI voice calls?
Yes. The AI voice agent says a short spoken version at the start of every call it answers, before the greeting. You can edit the English and Arabic call wording separately from the chat wording.
Can I write a different notice for Arabic and English?
Yes. There's a separate Arabic and English text for chat and email, and another pair for calls. The notice is sent in Arabic when the AI's reply is in Arabic, and in English otherwise. On calls in other languages, the English text is translated and spoken in the caller's language.
Does the notice show when a human agent replies?
No. It only applies to replies sent by the AI agent. If a team member replies first and the AI replies later in the same conversation, the AI's first reply carries the notice.