Built-in reports
Reviewed by Ahmed Mohamed · Oct 31, 20261 min read1 view
Short answer
Reports shows conversation volume, response times, resolution rates, AI performance and agent activity for any date range.
Main reports
ReportWhat it shows
OverviewConversations, response times, resolution rate
AIAI resolutions, escalation rate, top escalation reasons
AgentsConversations handled, reply times, CSAT per agent
ChannelsVolume and performance per channel
CallsCall volume, duration, missed calls
SLAAchieved and breached SLAs
CampaignsDelivery, replies and conversions
Every report can be filtered by date, channel, team and tag, and exported to CSV.
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