Spam protection and muting contacts
Reviewed by Ahmed Mohamed · Oct 31, 20261 min read1 view
Short answer
Nateq detects spam and gibberish automatically so it doesn't reach your team or use AI resolutions. You can also mute a contact manually.
How spam protection works
Messages that look like spam, random characters or repeated junk are flagged. Flagged conversations don't get escalated to your team and don't count as AI resolutions.
Mute a contact
- 1Open the conversation
- 2Click the ⋯ menu
- 3Choose Mute contact
New messages from a muted contact are kept but don't notify anyone. Unmute them any time from their contact profile.
!If a real customer was flagged by mistake, open the conversation and click Not spam.
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